Case Study

Losant + OEM

Industrial equipment — from pumps, engines, compressors and inverters to generators, CNC stations, presses, multicomponent systems, and more — require timely attention, maintenance, and repair. Equipment performance monitoring has long been a priority. Temperature, pressure, vibration, load capacity, and much more are continuously monitored and updated. IoT technology has been shown to offer significant advantages in many cases, as it has in this one.


The Problem

The opportunity pursued by our customer, a global industrial OEM, was a monitoring solution that would enable a proactive service model vs. the reactive service model industry norm. The proactive service model supports response to problems before an equipment failure, rather than after costly downtime is incurred. Delivery of detailed monitoring data simultaneously to the end user, service technicians, and customer operations management is a key advantage.

This strategic IoT use case highlights the numerous benefits possible when IoT is made integral, in this case, to the industrial equipment product by actually being built-in at the manufacturing stage.

The Briefing

The customer made initial IoT progress with their internal IT staff, yet in further defining their needs, determined internal resources, alone, would be inadequate.

The Losant Enterprise IoT Platform and the sophisticated Losant Edge Agent were ideally positioned to meet critical needs stated by the customer: individualized “views” of the data, simultaneously delivered via a single application to three distinct customer/receiver areas:

  • End Users: Providing a timely and detailed monitoring dashboard
  • Service Technicians: A Service portal, detailing operating conditions for internal and external service personnel
  • Operations Management: Identifying trends, areas of need or opportunities

With Losant’s application platform and involvement, the IoT equipment monitoring solution the customer completed delivers fully on their original objectives and criteria. Data is collected from dozens of embedded sensors and uniquely visualized for each of the three customers/receivers. Losant provides ability to build multi-tenancy applications — a key differentiator — ensured access to unique views of the data tailored to the business needs of each receiver category. When needed, variable configurations of the data to individual audiences within each category can be implemented.

In addition, the Losant Edge Agent enables new device enrollment at the user level, and continuously reports on equipment condition, utilizing three status levels updated in 5 to 25-minute intervals depending on the mission-critical level of the equipment:

  • Status Good
  • Warning
  • Critical Warning

Visualized data, metrics, and trends at the individual unit or facility level are shared via a single application as separate user experiences based on individual needs across equipment users, service technicians, and operations management. Transparency of the data reduces response time by eliminating discrepancies, questions, and cumbersome reporting and service scheduling steps.


The Results

Industrial equipment embedded with IoT technology, this case indicates, can successfully deliver customer benefits in operating efficiency, reliability, reduction of downtime, as well as beyond the core operational value of the equipment itself:



  • The OEM can deploy IoT strategically to benefit their customers.
  • A more sophisticated, technologically advanced product is built and sold.
  • Integrated IoT capability can enhance the product portfolio, distinguish the OEM, and advance the industry.
  • The value of the equipment, the OEM and the customer/supplier relationship are extended and enhanced.
  • Monitoring from several distinct user perspectives is enabled.
  • Cost saving are realized from reduced response time and the improved monitoring and maintenance efficiency of a proactive approach.
  • Access to current data and insights helps customers make informed and timely business decisions.

Through these delivered benefits and the value they represent, the OEM is able to differentiate from competitors, lead progress in their industry, grow customer relationships, and pursue new revenue opportunities.

The Next Objective

As this customer case demonstrates, benefits of product integrated IoT are real. It’s why interest in IoT Connected Machine opportunity has steadily grown as use case concepts are proposed and proven, and as applications are pursued and achieved. Industrial equipment functioning with IoT at its core has been projected to grow and expand both geographically and across multiple industry categories. Losant is committed to helping lead the progress by delivering the benefits of IoT to equipment manufacturers, as well as through manufacturers, externally, to their customers via embedded IoT products. We believe this is where the most powerful new IoT insights and advantages will be realized as new service and revenue generating opportunities are identified and developed.

Losant Case Studies:
Honoring Customer Relationships First

Stories of how Losant’s IoT expertise has served customers are plentiful and rich with insight. However we never forget that certain details of the work are not ours to share. Customers seek our assistance often as part of a confidential strategic initiative. We honor this confidence. Such cases, including this one, focus on key insights, applications and benefits we believe are widely achievable. Customer identity and specific details of the case remain anonymous and unstated.

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